Refund policy

All sales final – no returns or exchanges

Most Atlas Supply Company LLC products are sold AS‑IS and are not eligible for return, exchange, or refund. This includes, but is not limited to, items listed in the following collections:

  • Electronics & Audio

  • Oral Care

  • Smart Home

  • Gaming Accessories

  • All New Arrivals

These items are brand-new and factory sealed in their original retail packaging. Once an order is placed, the sale is final.

Damaged, defective, or wrong item

We want you to receive exactly what you ordered in good condition.

If your order arrives damaged, defective, or you receive the wrong item:

  1. Contact us within 7 days of delivery at support@atlas-supply-company.com.

  2. Include your order number and clear photos of:

    • The outer shipping box

    • The product packaging

    • The issue (damage, defect, or incorrect item)

     

  3. We’ll review your request and, if approved, we may offer one of the following at our discretion:

    • A replacement of the same item (if available), or

    • A store credit for the affected item.

     

Packages returned to us without prior approval will not be accepted.

Order cancellations

Because we process orders quickly, we cannot guarantee cancellations after an order has been placed. If you need to cancel, email support@atlas-supply-company.com as soon as possible and we’ll do our best to help before your order is packed.

Restocking and inspection

In any approved return situation (for damaged/incorrect items), products must be:

  • In their original retail packaging, and

  • Returned with all accessories and inserts.

Items that show signs of use, tampering, or missing components may not be eligible for replacement or store credit.

Contact

For any questions about this policy, please contact us at:
support@atlas-supply-company.com